Privacy & Cookies Policy
Last updated: 13/09/2026
RS Specialist Contractors Ltd (“we”, “us”, “our”) is committed to protecting the privacy of visitors to our website.
This Privacy Policy explains what personal data we collect when you use our website, why we use it, who we share it with, how long we keep it, and the rights available to you.
Who we are
RS Specialist Contractors Ltd is the data controller for personal data collected through this website.
- Company name: RS Specialist Contractors Ltd
- Website: https://rs-sc.co.uk
- Registered office: 24a Ashton Road, Waterlooville, PO7 7XJ
- Company number: 16166367
- Email: enquiries@rs-sc.co.uk
- Telephone: 02393 190000
If you have a question about this Privacy Policy or how we use your personal data, please contact us using the details above.
Personal data we collect
We aim to collect only the personal data necessary to operate our website, respond to enquiries and improve our services.
Depending on how you interact with the website, this may include:
- Your name, email address, telephone number, company name, and the content of any message or enquiry you send to us.
- Technical information, such as your IP address, browser type, device type, operating system, referral source, pages viewed, approximate location, and the date and time you use the website.
- Cookie and online-identifier data generated through Google Analytics, Microsoft Clarity, Google Tag Manager, or other technologies that you have consented to through our cookie controls.
- Transactional-email information where we send you an email, such as delivery status, message metadata and technical logs needed to deliver, secure and troubleshoot the email service.
We do not intentionally collect special-category personal data through this website. Please do not include sensitive information—such as health information, racial or ethnic origin, religious beliefs, or financial details—in a general website enquiry unless we have specifically asked for it and provided a secure method.
How we collect data
We collect personal data:
- Directly from you when you submit an enquiry form, contact us by email or telephone, or otherwise provide information to us.
- Automatically when you browse the website, where you have allowed non-essential cookies or similar technologies.
- From our service providers where they provide delivery, security, analytics or technical information connected with the operation of our website.
Why we use your data
We use personal data for the following purposes:
| Purpose | Data involved | Lawful basis |
|---|---|---|
| Responding to enquiries and discussing requested services | Contact and enquiry details | Legitimate interests in responding to business enquiries and managing our business; or taking steps at your request before entering into a contract |
| Providing services or administering a contract | Relevant customer and project contact details | Performance of a contract, or taking steps at your request before entering into one |
| Sending necessary transactional communications | Email address and relevant delivery information | Legitimate interests in operating our business and communicating about requested services; or performance of a contract |
| Maintaining website security, preventing misuse and troubleshooting technical issues | Technical and log data | Legitimate interests in keeping our website, systems and users secure |
| Understanding how visitors use the website and improving it | Pseudonymous analytics and usage information | Your consent, where required for cookies or similar technologies |
| Remembering cookie preferences | Cookie-preference data | Legitimate interests in recording and respecting your choices; or where strictly necessary to provide the website feature you requested |
We do not use website personal data to make solely automated decisions that have legal or similarly significant effects on you.
Google Analytics, Clarity and Tag Manager
Subject to your cookie choices, we use the following services:
- Google Analytics to understand how visitors use our website, such as pages visited, how visitors arrived at the site, device/browser information and general usage patterns.
- Microsoft Clarity to help us understand website interactions and improve usability. Depending on the configuration, this may include session recordings, heatmaps, click activity and technical/device information. We will configure Clarity to avoid capturing sensitive form-field content where applicable.
- Google Tag Manager to manage and deploy website tags. Google Tag Manager itself is a tag-management system, but it may load other technologies according to your cookie preferences.
Analytics and behavioural/usability technologies are not used for advertising or marketing profiling unless we tell you separately and obtain any consent required. We will not use these services to deliberately identify you from analytics data.
Google and Microsoft may process information on servers outside the UK. Where required, we rely on appropriate safeguards for international transfers, such as the UK International Data Transfer Agreement, the UK Addendum to EU standard contractual clauses, adequacy regulations, or another lawful transfer mechanism.
Transactional email
We use ZeptoMail to send transactional emails-for example, acknowledgements, service-related replies, form notifications, account-related emails if applicable, and other non-marketing operational communications.
ZeptoMail processes the email address, message content and technical delivery data necessary to send and secure the email. We do not use ZeptoMail to retain email data beyond what is necessary for delivery, security and troubleshooting. Email-related data held through ZeptoMail is retained for no longer than 30 days, after which it is deleted or anonymised in accordance with the provider’s service settings and applicable law.
Please note that emails may remain in the recipient’s mailbox or in our own business records where retaining them is necessary for a legitimate business purpose, a contract, legal obligations, accounting, dispute resolution, or security.
Who we share data with
We may share personal data with trusted service providers that help us run our website and business, including:
- Google, for Google Analytics and Google Tag Manager.
- Microsoft, for Microsoft Clarity.
- ZeptoMail, for transactional email delivery.
- Website hosting, security, IT support, backup and website-maintenance providers.
- Professional advisers, insurers, regulators, law-enforcement bodies or other authorities where legally required or necessary to establish, exercise or defend legal claims.
These providers may act as processors on our behalf, or in some cases as independent controllers for their own services. We require appropriate safeguards where a provider processes personal data for us.
We do not sell personal information.
How long we keep data
We retain personal data only for as long as necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.
Our general retention approach is:
- Website enquiry data: 12 months after the enquiry is resolved, unless it leads to a contract or we need to retain it for legal, accounting, security or dispute-resolution reasons.
- Transactional email data in ZeptoMail: no longer than 30 days.
- Website analytics and Clarity data: retained in accordance with our configured service settings and no longer than necessary for website analysis and improvement. 18months
- Cookie-consent records: retained for as long as necessary to demonstrate and honour your preferences, then securely deleted or refreshed.
- Security and technical logs: retained for 12months unless longer retention is needed to investigate a security incident or comply with legal obligations.
When information is no longer needed, we delete it securely or anonymise it so that it can no longer identify you.
Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures include encryption in transit using HTTPS/TLS, access controls, least-privilege access, secure hosting and regular maintenance of website systems. No transmission or storage system is completely secure, but we work to reduce risk and protect information appropriately.
Your rights
Subject to applicable law, you may have the right to:
- Ask for access to the personal data we hold about you.
- Ask us to correct inaccurate or incomplete personal data.
- Ask us to delete personal data in certain circumstances.
- Ask us to restrict how we use your personal data in certain circumstances.
- Object to processing based on legitimate interests.
- Request a copy of personal data you provided to us in a portable format, where applicable.
- Withdraw consent at any time where we rely on consent, including for non-essential cookies. Withdrawal will not affect processing already carried out before you withdrew consent.
- Complain to the Information Commissioner’s Office (“ICO”).
To exercise your rights, contact us at enquiries@rs-sc.co.uk. We may need to verify your identity before responding.
You can complain to the ICO through its website at ico.org.uk or by calling 0303 123 1113. We would appreciate the opportunity to address your concern first.
Changes to this policy
We may update this Privacy Policy from time to time. We will publish the current version on this page and revise the “Last updated” date when changes are made.
Cookie Policy
Last updated: 13/09/2026
This Cookie Policy explains how RS Specialist Contractors Ltd uses cookies and similar technologies.
Cookies are small text files placed on your device when you visit a website. Similar technologies may include pixels, scripts, local storage and device identifiers. They help websites function, remember preferences, measure performance and understand visitor behaviour.
Your choices
When you first visit our website, we will ask for your consent before placing non-essential cookies or using similar technologies, including analytics and behavioural/usability tools, unless a valid legal exception applies.
You can:
- Accept all optional cookies.
- Reject all optional cookies.
- Choose which optional categories to allow.
- Change or withdraw your choices at any time by opening the cookie preferences here
Rejecting optional cookies will not prevent you from accessing the core content of our website. However, some optional features or preferences may not operate as intended.
Your browser may also let you block or delete cookies. Blocking cookies can affect how websites work, and changing browser settings does not necessarily remove consent choices you have already recorded through our website.
Cookie categories
| Category | Purpose | Consent required? |
|---|---|---|
| Strictly necessary | Enables core site functionality, security, load balancing, cookie-preference storage and similar essential functions | No, where genuinely necessary |
| Analytics | Measures visitor numbers, website performance, traffic sources and use of website pages | Yes, unless a specific applicable legal exception applies |
| Functionality | Remembers optional settings or enhances website features | Usually yes, unless strictly necessary |
| Behavioural and usability analytics | Helps us understand clicks, scrolling, page interaction, heatmaps and session behaviour to improve usability | Yes |
| Marketing | Used to measure advertising or deliver targeted advertising | Yes; we do not currently intend to use marketing cookies unless stated in this policy and your cookie controls |
Cookies and technologies we use
The exact cookies and retention periods can change when providers update their services or when we change website functionality. Our cookie banner should show the current cookies before you consent.
| Provider / technology | Purpose | Category | Typical data | Consent |
|---|---|---|---|---|
| Google Analytics | Website traffic and usage analysis | Analytics | Pseudonymous identifiers, IP-derived information, browser/device data, pages visited, events and approximate location | Requested through our cookie controls |
| Microsoft Clarity | Website usability analysis, including interaction data, heatmaps and session recordings where enabled | Behavioural and usability analytics | Pseudonymous identifiers, device/browser details, page interactions, clicks, scrolling and session data | Requested through our cookie controls |
| Google Tag Manager | Controls deployment of website tags and respects configured consent settings | Strictly necessary and/or tag-management | Technical information necessary to load/manage tags; it may enable other tags only in line with your choices | Depends on the tag being deployed |
| Cookie-consent platform | Stores your cookie choices | Strictly necessary | Consent preference and technical consent record | No, where necessary to remember your choice |
Google Analytics
If you consent, Google Analytics helps us measure website usage. This may include information about how you reached the website, pages you view, time spent on pages, interactions, browser and device type, and general location inferred from IP information.
We configure the service to minimise data collection where practicable. We do not use Google Analytics to intentionally identify individual visitors.
Google’s privacy information is available at policies.google.com/privacy.
Microsoft Clarity
If you consent, Microsoft Clarity helps us identify usability issues and improve the website. Clarity may record pseudonymous visitor sessions and create heatmaps that show how visitors generally interact with pages.
We will take reasonable steps to prevent the capture of sensitive information in session recordings, including configuring relevant masking and exclusion settings where available. You should nevertheless avoid entering sensitive personal information into free-text website fields unless it is necessary and we have provided a secure route for doing so.
Microsoft’s privacy information is available at privacy.microsoft.com.
Managing cookies
You can revisit your choices at any time by using clicking here
You can also manage cookies through your browser settings. Browser help pages explain how to control or delete cookies, including settings for:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Apple Safari
Blocking or deleting cookies in your browser may mean that some settings need to be selected again on future visits.
Changes to this Cookie Policy
We may update this Cookie Policy to reflect changes to the cookies we use, applicable law or our website. The latest version will always be published on this page.
Website configuration checklist
Publishing the words alone is not enough. To align the site with the policy, ensure that:
- Google Analytics, Microsoft Clarity and any non-essential Google Tag Manager tags are blocked by default until the relevant cookie choice is made.
- The banner has equally clear Accept all and Reject all choices, with granular settings for analytics and behavioural/usability tracking.
- Changing or withdrawing consent is as easy as accepting it; provide a persistent “Cookie settings” link in the footer.
- GTM Consent Mode and your consent-management platform are configured correctly, rather than merely showing a banner while tags still load.
- Clarity masking/exclusion settings have been reviewed, especially on contact forms and any page that could contain personal or sensitive information.
- You use your consent platform’s cookie scan to replace the “typical data” table with the actual cookie names, providers, purposes and expiry periods deployed on the live site.
- Google Analytics data retention and Clarity retention are set to the shortest period that meets your measurement needs, then inserted into the Privacy Policy.
- You do not use a contact form or email collection without reflecting that collection and a clear retention period in the final privacy policy.
The ICO says a privacy notice should be clear about the data collected, purposes, lawful basis, sharing, retention, rights and international transfers. It also says people must be told about cookies, what they do and why, and that consent is required for non-essential use; UK guidance has also been updated in 2026 around storage-and-access technologies.